Circle Stereo: Practical Repair Service over the Internet
Since you have decided that your machine is special, and that Manny
and Moe's Fix-Anything Shop down the street is not your best option,
here is the skinny about sending it to Circle Stereo.
The first step in the repair process is Basic Service.
This is essentially the diagnostic process in which we place the
machine on the test bench, disassemble and dust it out, and check all
functions. We are most interested in the symptoms which have prompted
you to send it to us, but it is very important that every aspect of
performance be evaluated. After all, most of the machines we see are
quite a few years old, so it stands to reason that they normally need
attention in a number of areas. This is where experience is the most
important: knowing what problems arise with what machines is essential
to servicing them properly. When the basic has been completed, we
will contact you to tell you what your machine requires to make it
work consistently and reliably as it did when it was new. If a
machine has a serious problem and its service requirements are in
excess of its value, we want to know this early in the game. The
Basic Service Charge is paid as the machine comes in, and this charge
is then applied to the final cost of repair. If you live in Texas, it
will be $64.90, if not, then the non-taxed amount is $59.95.
Basic service will be performed on your machine within two weeks of
its arrival. You will then know the repair cost, viability, parts
needs, etc. Time required for completion will depend upon parts and
repair requirements and upon our workload. This will vary greatly.
We will give you a sense of what to expect when you receive your basic
service report.
We will communicate with you during the repair process. We are
interested in moving the line along as rapidly as possible, so be sure
we have your home phone, work phone, address, and e-mail address. You
may be certain that no major repairs or other serious decisions will
be taken without your approval. When your repairs are complete, we
will be very keen on getting it back to you as rapidly as possible, so
we will certainly contact you for payment arrangements and for any
special shipping instructions.
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