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What's New:

Take a look at our newest service: Telephone Consultation.

We realize that you have questions. We have answers, so set one up today!

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Steps to Obtaining Warranty Service

A significant proportion of warranty problems prove to be failures of hookup, associated equipment, or misunderstandings about proper use. These can often be corrected by consultation and we can save you the trouble and expense of shipping the unit back to us.

The steps in assessing whether warranty service is required are as follows:

  1. Troubleshoot:

    Examine the hookup of the entire system, according to these instructions and see if you can't solve the problem yourself.

  2. Contact Us:

    Call us or send questions by e-mail. We will work with you to troubleshoot the problem.

  3. Ship It Back:

    When all of this is done, if we have concluded that the equipment is not functioning correctly, send it to us, once again being very sure of proper packing. Upon arrival, it will have priority to be checked. We will correct the problem and will notify you when we have done so or if we encounter any problem. Only authorized returns can be accepted, so don't forget to call us before shipping it back.

Troubleshooting Instructions:

Proceed as follows, and if questions arise at any point in the process, refer them to us without delay:

  1. With all equipment turned off, double check all connections to see to it that they are proper in all respects.
  2. Reread documentation you may have, either on the unit in question or any associated equipment to satisfy yourself that you have indeed hooked it all up properly and that the setting and mode selections are correct.
  3. Substitutions are a favored mode of system troubleshooting. Subbing in different units when available, changing cables, etc. can sometimes pin the matter down very well. This can get confusing though, so sometimes, assistance is required.
  4. Checking to see if a problem is present on more than one source is also revealing. Again, assistance may be needed.

When you are satisfied that the unit in question is not right, or are at your wits end (or slightly before), contact us. If a phone message is left, we will return the call. If an e-mail is sent, we will reply. Our intention here is to walk you through the matter to really pin it down. We will often give you precise instructions of things to do which will reveal the truth of the matter, so be in a position to take notes. Having the equipment or set-up in front of you can also be very helpful. If you have access to a digital camera, this can be helpful as well. We may need to see some aspect of the unit or associated equipment.

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